Is this product original and of good quality?
Yes, all our products are 100% original and come directly from verified suppliers. We also ensure that every item goes through a quality check before being shipped. Customer satisfaction is our top priority.
How do I contact customer support if I have a problem?
You can contact our support team via live chat, email, or our customer service number. We’re available 9 AM – 6 PM (Mon–Sat) and always happy to help!
Is online payment secure on your website?
Yes, absolutely. Your online payment is 100% secure on our website. We use verified and trusted payment gateways, supported by top certified banks. All transactions are encrypted with the latest SSL security technology to ensure your data stays safe and private. Your safety and trust are our top priorities.
How do I make payment by online ?
At Infinity Store , customer satisfaction is our priority. We are committed to providing you with quality products and smooth service. However, in rare cases where there is an issue with the product, we have a clear return and refund policy to ensure fair treatment for both the customer and the seller.
🔁 When Can You Request a Return or Refund?
We accept returns and refunds only in the following cases:
👉 To help us resolve the issue quickly and fairly, please provide a clear unboxing video as proof. This helps ensure that the issue occurred during packaging or transit, not after delivery.
👉 🎥 Unboxing Video Required
To qualify for a return or refund, we request:
full unboxing video from the moment the parcel is opened
shipping label, product condition, and defect or damage
Please send the video and issue details to our customer support via Email or WhatsApp within 2–3 hours of delivery.
Email:customercare@infinityexculsivestore.com
📱 WhatsApp: +91-8178215900
🎁 Our Apology Gift
If a wrong, damaged, or defective product is delivered due to packaging or shipping error, we will not only process your return/refund but also send a small gift as a gesture of goodwill and appreciation for your patience and understanding.
❌ When Returns/Refunds Are Not Accepted
customized or personalized (as per your request or design)
👉 no unboxing video provided
Please make sure to double-check your customization requests before placing the order. Custom-designed items are made specifically for you and cannot be resold.
⏱️ Refund Timeline
Once we receive the product and verify the issue with the help of your unboxing video: 7 to 15 business days
🛍️ Return Pickup Process
🙏 Final Note
We apologize for any inconvenience caused due to product issues. Our goal is to build a long-term relationship with you. While mistakes can happen due to shipping or supplier error, we always stand by you to resolve it fairly.
Thank you for understanding and supporting responsible online shopping. 💖